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Frequently Asked Questions

General

  • Where are your experiences held?

    Our experiences are held across London. Check the individual class/tasting to see which venue its hosted at.

  • What is the duration of my booking/experience?

    Cocktail classes and spirit tastings both run for 2 hours including a short break in the middle.

  • How far in advance can I book a public tasting or masterclass?

    You can book as far in advance as you like. Our tastings and public cocktail classes are always on the same days of the week or month, and this is unlikely to change.

General Cocktail Class FAQ's

  • Where are your public cocktail classes held?

    We host our public masterclasses in Covent Garden. Check individual bookings to see which venue.

  • Who will be hosting my class?

    We provide you with your own professional bartender, who will be your dedicated host for the session. After putting together a reception cocktail for you and your guests, they will then guide you through 4 different cocktails, letting all your guests in on the various tricks of the trade to make your drinks taste better than ever. The perfect skills for your guests to take away with them to show off to their friends at their next garden party or barbecue.

  • How many cocktails do we make?

    You receive a welcome drink, make 4 cocktails each and in teams make a competition cocktail to present to the rest of your classmates, judged by your class leader.

  • Will I have to share equipment?

    Not generally. Each bar comes fully stocked, so that everyone on that bar can make cocktails throughout their masterclass, with no interruption and no standing around watching. You may have to share a few bits of kit like juicers but not between more than two people and you will have mostly all your own equipment.

  • Are your bartenders experienced?

    Our expert bartenders are rigorously trained to deliver the best cocktail making experience possible for groups of any size. Their job is to be entertaining and engaging with all your guests, while simultaneously offering useful insights on how to make your cocktails taste amazing. They will work attentively with each member of your group to hone their skills and help them to make the best cocktails possible.

  • Who can take part in cocktail classes?

    Our cocktail classes can be enjoyed by budding mixologists from 18 years of age and above. Everything we do is geared towards making it an event to remember for you and your group.

  • Are cocktail classes suitable for non-drinkers?

    Yes, of course, we pride ourselves on our inclusivity and flexibility and we put just as much work into crafting our alcohol-free options as our full-strength cocktails. We work with some of the best independent and well-known non-alcoholic spirit brands to create drinks that are delicious and exciting in their own right, meaning nobody is left out.

  • What cocktails will I be making?

    You’ll make 5 cocktails during the class covering a range of different base-spirits, styles and methods, our class menu is updated regularly and can always be tweaked for dietary requirements, allergies or alcohol-free drinks. For our current line up of drinks just get in touch.

  • What time does the class start?

    See our book / redeem page to find out what time the public cocktail classes start.

Vouchers

  • How do I book/redeem a voucher?

    Click here to redeem your voucher. Browse the calendar to find the class/tasting you want to attend and click on it. If happy with the selection, click “Book / Redeem Now”.

    Follow the steps and when you are taken to the payment page, In the “Redeeming a voucher?” section, enter your voucher code and proceed to checkout. We’ll be in touch to confirm everything.

    Alternatively, give us a call on 03333 44 77 65 and we’ll happily book them over the phone for you.

  • How long does my voucher last?

    They last 12 months exactly from the purchase date. If something comes up and you give us a call within that time frame we will try our best to be pretty flexible when it comes to extending them, if you’re nice ;).

  • When will my voucher be delivered?

    As soon as we receive a voucher order they’re sent out via first class post. Depending on how busy Royal Mail is, you’ll usually receive your physical vouchers in 2-3 working days. If you’ve made your order on the weekend we will aim to send it out the following Monday. Christmas and bank holidays may affect this. If you need it sooner, download a printable version here.

  • Do you have printable digital vouchers?

    Yes, we do. You will have been sent a printer-friendly voucher via email so there’s no need for you to wait for the postman.

  • Do I have to print my digital voucher?

    No, if you don’t have access to a printer don’t worry, we just make these available in case you can’t wait for it to arrive in the post and want to give it to someone in person.

  • Do I need to bring my voucher with me on the day?

    No, the only thing we need to verify your booking is your confirmation email, this can be digital or printed, whatever suits you best.

  • Why would I need a voucher?

    The vouchers give you unparalleled flexibility when booking onto our experiences. Essentially, you don’t have to choose a specific date for your session – it’s an open voucher. They work really well as a gift, for example, if you know someone who would love to come to one of our experiences but you don’t know an exact date they’re perfect.

  • I have booked a date but can no longer make it, can I have a refund?

    Our vouchers are non-refundable but we will be happy to reschedule you to a more suitable date.

  • When is the office open?

    Our office hours are 9am-6pm Monday-Friday, call or email anytime and if it’s outside those hours we will aim to get back in touch first thing the next working day.

  • Can I have a tracking number for my voucher?

    We send all our physical vouchers via Royal Mail 1st Class delivery, unfortunately they aren’t tracked but you should receive your order in 2-3 working days.

  • I’ve bought a voucher, what date is my experience?

    All our vouchers are redeemable for any session of the selected experience for 12 months from the date of purchase. Once you’ve purchased a voucher, head to our website to redeem it and pick your date.

  • Can I get my voucher extended?

    If it is a third party voucher, from Virgin Experience Days, Indytute, or Buyagift, you will need to get in touch with the vendor to have the voucher extended. If it is a TT, Mixology Events or Masterclass Events voucher, please email us with your voucher code and the reason for extension so that we can review it, we’ll usually be happy to do so as long as you’re nice and there’s availability.

  • Can I reschedule once i have redeemed my voucher?

    Yes, you can reschedule your booking subject to availability for your new date. As long as you contact us to reschedule with 24 hours notice, your voucher will still be valid for the new date.